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Post Sales Questionnaire
Nishant Manocha
2019-10-01T12:12:38+10:00
SALES QUESTIONNAIRE
Hidden
Ticket Number
*
PRE INSTALLATION
Customer Name
*
Do they know about cabling?
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Yes
No
Notes:
Do they know how many datapoints are required?
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Yes
No
Notes:
Does the venue have internet?
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Yes
No
Notes:
Have you filled out the "CTS Waiver" form? (Only applicable if customer is supplying own hardware)
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Yes
No
Notes:
Are they aware poles will not be being installed by our technicians?
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Yes
No
Notes:
Additional notes on Pre-Installation:
INSTALLATION
Is installation or Go Live required outside of business hours?
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Yes
No
Notes:
Do they know this will result in additional implementation hours being used?
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Yes
No
Notes:
Will a site visit be required prior to installation?
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Yes
No
Notes:
What is their desired installation date?
Notes:
Will they have their integrated eftpos terminals? What type are they?
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Yes
No
Notes:
(For new venues) What is the proposed opening date? Are there requirements stating they MUST be open by a certain date?
(For existing/already trading venues) What are the current trading hours?
Additional notes on Installation:
TRAINING
Have you gone through the structure of the training session and how many sessions will be required?
*
Yes
No
Notes:
Have you explained the importance of the datafile? (and membership collection file if required)
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Yes
No
Notes:
How many people will be trained in back office use?
How many FOH staff will need to be trained onsite?
Are there any previous Bepoz users?
*
Yes
No
Notes:
Additional notes on Training:
INTEGRATIONS & INTERFACES
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Ebet
Aristocrat
IGT
GCS
Maxetag
Invitbox
ALM
ILG
Xero
MYOB
Time Target
Protel
RMS
Roommaster
Clipp
None
Additional notes on Integrations and Interfaces:
CUSTOMER EXPECTATIONS
What are the specific requirements of the venue?
What has been promised regarding the implementation process?
INVOICING & PAYMENTS
Are they aware that the deposit payment and direct debit forms must be returned before any work commences on their system?
*
Yes
No
Notes:
Do they understand that the balance is due ➔ for BEPOZ - 7 days prior to installation? ➔ for VECTRON VIC - after the installation?
*
Yes
No
Notes:
Are they going through a finance company? Which one?
*
Yes
No
Notes:
Are there any payment terms outside the usual?
*
Yes
No
Notes:
Have you discussed travel time/accommodation/meal allowance? (charged on contract)
*
Yes
No
Notes:
Do they know flights/car hire/parking onsite when not provided is TBA? (listed as TBA on contract)
*
Yes
No
Notes:
Additional notes on Invoicing and Payments:
Notes:
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